Guarantee
100% Happy Feedback Guarantee from lavenderdental.com
Protecting Your Purchase from Click to Delivery.
We want you to shop with confidence. That's why we provide guarantees that ensure you'll receive your item on time and as described.
Guarantee
1. All the items at lavenderdental.com are covered with a warranty. The warranty period is indicated in each item's description.
2. Warranty covers a replacement or repair of the faulty item. Contact us immediately for any issue that might happen to our product within the warranty period which is not man-made. You simply need to fill in the lavenderdental.com International Warranty Form here.
3. Within the warranty period, lavenderdental.com will be responsible for covering the fee of the new spare parts and their shipping cost into your destination(in China）. If the faulty item needs to be sent back to our store for checking and repair, then we will cover the fee（In China) of shipping it back to our store.
4. If your purchased item is out of the warranty period, then you can report the issue to us into support@lavenderdental.com and our technical support team will issue you a report for the repair fee based on the kind of the fault.
5. Replacement: In case the product received comes with manufacturing defects, the buyers are entitled to request a product replacement within 7 days of receiving the item. To request a replacement, the buyers are required to provide photographic as well as video evidence of the product’s manufacturing defects which can be sent to our email: support@lavenderdental.com. If the case is deemed valid, then we will cover the related cost to deliver a replacement.
Delivery Time
We, Lavenderdental.com, guarantee that all the products selling on the website are delivered on time. If you have purchased a product on Lavenderdental.com, but didn't receive it within the guaranteed delivery time, you can get a full refund.
The delivery time includes two parts, one is the product prepare time (ship out time), the other is the carrier shipping time. Prepare time will be different among different products, and shipping time will be different among different shipping carrier. Followings are some examples for the delivery time which we guarantee.
|
Product Line |
Product Prepare Time (Ship out time) |
|
Dental Handpiece |
within 3-5business days |
|
Dental Chair |
within 7-15business days |
Mark:The prepare time (ship out time) for each product, you can find it in the product details page. If prepare time get more because of some exceptional circumstances , we will inform you about it and you have the right to cancel the order.
| Shipping Method | Country&Area | Estimated Transport Time(days) |
| DHL | Global | 3-5 |
| FEDEX | Global | 6-8 |
| TNT | Global | 4-8 |
| EMS | Japan | 3-5 |
| Asia、Australia | 4-10 | |
| Europe、North America | 10-15 | |
| South America、Africa | 30-50 | |
| E-EMS | Japan、Korea、Hong Kong、Singapore、Taiwan | 3-7 |
| United Kingdom、France、Canada、Australia、Spain、Netherlands | 7-12 | |
| Russia | 7-10 | |
| Brazil、Ukraine、The Republic of Belarus | 20-40 | |
| USA-E-packet | United States | 10-15 |
| Epacket | Australia、United States、Canada、United Kingdom、France、Russia | 7-15 |
| Israel、Saudi Arabia、Ukraine | 10-20 | |
| Hongkong Post | Global | 15-50 |
| Air Freight | Major airports worldwide | 3-10 |
| Sea Shipping | United States—New york | 30 |
| United States—LA | 15 | |
| United States—Tampa | 40 | |
| Canada—Montreal | 30 | |
| Canada—Ottawa | 48 | |
| Chile—Valparaiso | 38 | |
| Brazil—Rio de Janeiro | 42 | |
| Australia—Brisbane | 16 | |
| Netherlands—Rotterdam | 25 | |
| United Kingdom—London | 24 | |
| Ireland—Dublin | 30 | |
| Malaysia—Port Klang | 6 | |
| South Africa—Cape Town | 25 | |
| Saudi Arabia—Dammam | 25 | |
| Algeria—Algiers | 39 |
Full refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address).
2. Your order did not arrive due to exceptional circumstances outside the seller’s control (i.e. not cleared by customs, delayed by a natural disaster).
3. Other exceptional circumstances outside the control of Lavenderdental.com
●Guaranteed Protection Period
You can submit refund requests up to 15 days after your order has been completed. You can do this by sbumit us the refund request form..
●Conditions for Submitting Refund Requests
1. You didn't receive your order within the guaranteed delivery time.
2. You can submit refund requests up to 15 days after your order has been completed. You can do this by sbumit us the refund request form.
●Details
Still haven't recieved order. →Submit us the refund requests or contact us within 15 days after the order has been completed. →We comfirm the situation. →You get a full refund.
Returns & Refund Guarantee
Returns & Refund Policy of Lavender Dental
When you receive a product that was bought and paid for on our site, and you find it is not as described, you can contact us to resolve the problem. You will then be able to request a full refund and return the item, or keep the item and agree a partial refund with us. After agreement, a prompt refund will be issued either to your original method of payment or a Lavender Dental store credit, at your choosing.
All requests for returns must be made by simply Clicking Here or by contacting our Customer Care Center by email: lavenderdentals@gmail.com. Your order number, reason for return, contact name and phone number, and whether you want refund or replacement, must be filled out completely. Your request will be attended to promptly and our staff will contact you by phone or e-mail. If you do not hear from us in 48 hours ( excluding weekends and holidays ) please call Customer Support at +86 15015801090( M-F, 8 :30am - 5:30pm GMT+8 ).
- Scope of Guarantee
- All products on Lavender Dental have the Returns & Refund guarantee. Any product bought through the site is protected if the items you received are not as described. Please note that all returned items must be in the condition you received them, with all the accessories and parts it was shipped with and in the original packaging. If not, the cost of the accessories and parts will be deducted from the total product price and you can only get a partial refund.
- The following situations are not included:
- 1. An item you claim is not as described, but we can prove that it is.
- 2. Items are as described, but you no longer want them..
- ●Guaranteed Protection Period
- A return authorization (RMA Form)must be requested within 15 days after your order has been completed.
Workflow Details
●Important Note
We will do as much as we can in the outside package, however there are lots of uncertainties during the shipping, so when you receive the package, make sure to open it and check if everthing inside is in good condition. If not, please don't sign it and make a claim with the shipping company immediately, at the same time, inform us about the situation, we will assist you for the claim with our shipping agent.
●Return Address
Add: No. 2, Jinhu Avenue, Xiqiao Town, Nanhai District, Foshan City, Guangdong Province
Tel: +86-0757-8198266
Contact: Gold