Guarantee

100% Happy Feedback Guarantee from lavenderdental.com

Protecting Your Purchase from Click to Delivery.
We want you to shop with confidence. That's why we provide guarantees that ensure you'll receive your item on time and as described.

Guarantee

1. All the items at lavenderdental.com are covered with a warranty. The warranty period is indicated in each item's description.

2. Warranty covers a replacement or repair of the faulty item. Contact us immediately for any issue that might happen to our product within the warranty period which is not man-made. You simply need to fill in the lavenderdental.com International Warranty Form here.

3. Within the warranty period, lavenderdental.com will be responsible for covering the fee of the new spare parts and their shipping cost into your destination(in China）. If the faulty item needs to be sent back to our store for checking and repair, then we will cover the fee（In China) of shipping it back to our store.

4. If your purchased item is out of the warranty period, then you can report the issue to us into support@lavenderdental.com and our technical support team will issue you a report for the repair fee based on the kind of the fault.

5. Replacement: In case the product received comes with manufacturing defects, the buyers are entitled to request a product replacement within 7 days of receiving the item. To request a replacement, the buyers are required to provide photographic as well as video evidence of the product’s manufacturing defects which can be sent to our email: support@lavenderdental.com. If the case is deemed valid, then we will cover the related cost to deliver a replacement.

 

Delivery Time

We, Lavenderdental.com, guarantee that all the products selling on the website are delivered on time. If you have purchased a product on Lavenderdental.com, but didn't receive it within the guaranteed delivery time, you can get a full refund.

The delivery time includes two parts, one is the product prepare time (ship out time), the other is the carrier shipping time. Prepare time will be different among different products, and shipping time will be different among different shipping carrier. Followings are some examples for the delivery time which we guarantee. 

Product Prepare Time (Ship out time)

Product Line	Product Prepare Time (Ship out time)
Dental Handpiece	within 3-5business days
Dental Chair	within 7-15business days

Mark:The prepare time (ship out time) for each product, you can find it in the product details page. If prepare time get more because of some exceptional circumstances , we will inform you about it and you have the right to cancel the order.

 

Carrier Shipping Time

Shipping Method	Country&Area	Estimated Transport Time(days)
DHL	Global	3-5
FEDEX	Global	6-8
TNT	Global	4-8
EMS	Japan	3-5
	Asia、Australia	4-10
	Europe、North America	10-15
	South America、Africa	30-50
E-EMS	Japan、Korea、Hong Kong、Singapore、Taiwan	3-7
	United Kingdom、France、Canada、Australia、Spain、Netherlands	7-12
	Russia	7-10
	Brazil、Ukraine、The Republic of Belarus	20-40
USA-E-packet	United States	10-15
Epacket	Australia、United States、Canada、United Kingdom、France、Russia	7-15
	Israel、Saudi Arabia、Ukraine	10-20
Hongkong Post	Global	15-50
Air Freight	Major airports worldwide	3-10
Sea Shipping	United States—New york	30
	United States—LA	15
	United States—Tampa	40
	Canada—Montreal	30
	Canada—Ottawa	48
	Chile—Valparaiso	38
	Brazil—Rio de Janeiro	42
	Australia—Brisbane	16
	Netherlands—Rotterdam	25
	United Kingdom—London	24
	Ireland—Dublin	30
	Malaysia—Port Klang	6
	South Africa—Cape Town	25
	Saudi Arabia—Dammam	25
	Algeria—Algiers	39

 

Full refunds are not available under the following circumstances:

1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address).

2. Your order did not arrive due to exceptional circumstances outside the seller’s control (i.e. not cleared by customs, delayed by a natural disaster).

3. Other exceptional circumstances outside the control of Lavenderdental.com

 

●Guaranteed Protection Period

You can submit refund requests up to 15 days after your order has been completed. You can do this by sbumit us the refund request form..



●Conditions for Submitting Refund Requests

1. You didn't receive your order within the guaranteed delivery time.

2. You can submit refund requests up to 15 days after your order has been completed. You can do this by sbumit us the refund request form.

●Details

Still haven't recieved order. →Submit us the refund requests or contact us within 15 days after the order has been completed. →We comfirm the situation. →You get a full refund.