When you receive your package, open it in front of the delivery person and check if everything is ok during shipping before you sign it. If you find an item was lost or damaged during shipping, please reject it and contact us immediately. If you have bought the shipping insurance, please report it to the insurance company and take photos of the damaged parts.

If we don’t get any news from you about the package within 3 days after you sign to receive it we will default that you get the package in intact.

Returns & Refund Policy of Lavender Dental 

When you receive a product that was bought and paid for on our site, and you find it is not as described, you can contact us to resolve the problem. You will then be able to request a full refund and return the item, or keep the item and agree a partial refund with us. After agreement, a prompt refund will be issued either to your original method of payment or a Lavender Dental store credit, at your choosing.

All requests for returns must be made by simply  Clicking Here or by contacting our Customer Care Center by email: lavenderdentals@gmail.com. Your order number, reason for return, contact name and phone number, and whether you want refund or replacement, must be filled out completely. Your request will be attended to promptly and our staff will contact you by phone or e-mail. If you do not hear from us in 48 hours ( excluding weekends and holidays ) please call Customer Support at +86 15015801090( M-F, 8 :30am - 5:30pm GMT+8 ).

• Scope of Guarantee
• All products on Lavender Dental have the Returns & Refund guarantee. Any product bought through the site is protected if the items you received are not as described. Please note that all returned items must be in the condition you received them, with all the accessories and parts it was shipped with and in the original packaging. If not, the cost of the accessories and parts will be deducted from the total product price and you can only get a partial refund.
• The following situations are not included:
• 1. An item you claim is not as described, but we can prove that it is.
• 2. Items are as described, but you no longer want them..
• ●Guaranteed Protection Period
• A return authorization (RMA Form)must be requested within 15 days after your order has been completed.

Workflow Details

●Important Note

We will do as much as we can in the outside package, however there are lots of uncertainties during the shipping, so when you receive the package, make sure to open it and check if everthing inside is in good condition. If not, please don't sign it and make a claim with the shipping company immediately, at the same time, inform us about the situation, we will assist you for the claim with our shipping agent.

●Return Address

Add: No. 2, Jinhu Avenue, Xiqiao Town, Nanhai District, Foshan City, Guangdong Province
Tel: +86-0757-8198266
Contact: Gold

When returning an item, we recommend using your local postal service that provides tracking information and a Customs form, instead of a courier agency such as UPS, DHL or FedEx.

Once we’ve received your package, we will begin processing your return, which may take up to 3-5 business days. When processing is completed, we will contact you and issue your refund. For more information on how long it takes to receive a refund, please click here.

In most cases, we will refund your money within 48 hours after your package has been processed. The time it takes to receive your refund will differ based on the payment method you used.

PayPal

If you are a registered PayPal member, your refund has been completed instantly. You may check your PayPal account for more information regarding the refund.

If you are an unregistered PayPal user, it will take 7-45 days for PayPal to process your refund and return the money to your credit card account.

Western Union

For customers that paid using Western Union, we recommend using PayPal to receive your refund to avoid processing fees and get your refund immediately. If you want to receive your refund through Western Union, you will need to provide us with your necessary information and then go to a bank in your home country that supports Western Union to pick up your refund using the details we provide.

Bank Wire Transfer

Unfortunately, we cannot give more information on how long it will take to credit your account as it depends on your bank’s procedures. We recommend contacting your bank if you have any questions regarding a refund.